Counter and Rental Clerks typically assist customers by renting equipment, tools, and other items. They may work in various industries such as car rental agencies, equipment rental companies, or retail stores. Job duties include: 1. Greeting customers and assisting them in selecting rental items. 2. Explaining rental policies, terms, and conditions to customers. 3. Processing rental agreements and payments. 4. Demonstrating how to use equipment or items to customers. 5. Checking rental items in and out, inspecting for damage. 6. Resolving customer complaints or issues. 7. Keeping records of transactions and inventory. 8. Cleaning and maintaining rental items. 9. Promoting and upselling additional products or services. 10. Collaborating with other staff to ensure customer satisfaction. The specific duties may vary depending on the industry or company they work for.
This income data is sourced from the May 2023 Occupational Employment and Wage Statistics (OEWS) survey. The dataset is updated annually.
Annual Pay Distribution | Salary |
|---|---|
10th percentile | $30,350.00 |
25th percentile | $34,010.00 |
median (50th percentile) | $40,710.00 |
75th percentile | $59,610.00 |
90th percentile | $76,740.00 |
Hourly Pay Distribution | Hourly Rate |
|---|---|
10th percentile | $14.59 |
25th percentile | $16.35 |
median (50th percentile) | $19.57 |
75th percentile | $28.66 |
90th percentile | $36.90 |
Counter and Rental Clerks typically need a high school diploma or equivalent for entry-level positions, although formal education beyond this is not always required. Some employers may prefer candidates with some college education or relevant coursework. On-the-job training is usually provided to familiarize new hires with company policies, procedures, and specific equipment operation. While previous customer service experience can be beneficial, most of the essential skills for this role are gained through practical training. Additionally, proficiency in using computer systems and good communication skills are important for success in this job. Training for Counter and Rental Clerks often involves shadowing experienced employees, learning how to operate rental equipment such as cars or tools, understanding billing processes, and mastering customer service techniques. New hires are taught how to handle customer inquiries, process rental agreements accurately, and maintain inventory records. They also learn about safety regulations and protocols related to the equipment or services they are renting out. This hands-on training period helps Counter and Rental Clerks develop the necessary skills to effectively assist customers and manage rental transactions.