Computer User Support Specialists provide technical assistance to computer users. Their job description typically includes: 1. Providing technical support: Assist users with hardware, software, and network issues. 2. Troubleshooting: Identify and resolve technical problems through diagnostic tests and remote assistance. 3. Installation and configuration: Set up new computers, install software, and configure systems for optimal performance. 4. Training: Educate users on basic computer functions and software applications. 5. Documentation: Maintain records of user issues, solutions provided, and system configurations. 6. Customer service: Deliver excellent customer service by addressing user concerns promptly and professionally. 7. Remote support: Provide assistance to users via phone, email, or remote desktop tools. 8. Collaborating with IT teams: Coordinate with other IT professionals to escalate complex issues and ensure system integrity. Overall, Computer User Support Specialists play a crucial role in helping users navigate technology effectively and ensuring smooth operations within an organization.
This income data is sourced from the May 2023 Occupational Employment and Wage Statistics (OEWS) survey. The dataset is updated annually.
Annual Pay Distribution | Salary |
|---|---|
10th percentile | $42,370.00 |
25th percentile | $46,610.00 |
median (50th percentile) | $57,540.00 |
75th percentile | $65,070.00 |
90th percentile | $74,400.00 |
Hourly Pay Distribution | Hourly Rate |
|---|---|
10th percentile | $20.37 |
25th percentile | $22.41 |
median (50th percentile) | $27.66 |
75th percentile | $31.28 |
90th percentile | $35.77 |
Computer User Support Specialists typically need at least a high school diploma or equivalent, although some employers may prefer candidates with postsecondary education or an associate degree in a relevant field such as computer science or information technology. Strong problem-solving skills, communication abilities, and technical knowledge are also essential for this role. While formal education beyond high school is not always required, it can be beneficial for advancing in the field or securing higher-paying positions. Training for Computer User Support Specialists often involves on-the-job learning, workshops, certifications from software or hardware vendors, or completion of specific training programs related to computer support and troubleshooting. Continuous learning is crucial due to the ever-evolving nature of technology and software systems in the industry.