Baggage porters and bellhops are responsible for assisting guests at hotels, resorts, and other establishments with their luggage and belongings. Their job description typically includes: 1. Greeting guests upon arrival. 2. Assisting guests with luggage, packages, and other belongings. 3. Escorting guests to their rooms and explaining room features. 4. Providing information about hotel facilities and services. 5. Delivering messages, packages, and amenities to guest rooms. 6. Hailing taxis or arranging transportation for guests. 7. Maintaining cleanliness in public areas. 8. Handling special requests from guests, such as booking reservations or providing extra amenities. 9. Providing excellent customer service and ensuring guest satisfaction. 10. Adhering to safety and security procedures. Overall, baggage porters and bellhops play a key role in creating a positive guest experience by offering assistance, hospitality, and personalized service.
This income data is sourced from the May 2023 Occupational Employment and Wage Statistics (OEWS) survey. The dataset is updated annually.
Annual Pay Distribution | Salary |
|---|---|
10th percentile | $33,900.00 |
25th percentile | $35,370.00 |
median (50th percentile) | $38,740.00 |
75th percentile | $39,250.00 |
90th percentile | $45,320.00 |
Hourly Pay Distribution | Hourly Rate |
|---|---|
10th percentile | $16.30 |
25th percentile | $17.01 |
median (50th percentile) | $18.62 |
75th percentile | $18.87 |
90th percentile | $21.79 |
Baggage Porters and Bellhops typically do not have specific educational requirements beyond a high school diploma or equivalent, although some employers may prefer candidates with relevant work experience. A college degree is not required for this job. However, possessing good communication skills, physical strength, and customer service abilities is crucial. Training for Baggage Porters and Bellhops is usually provided on the job by experienced staff members or supervisors. This training includes instruction on luggage handling techniques, customer service protocols, safety procedures, and hotel-specific policies. New employees may shadow experienced workers to learn job responsibilities and become familiar with the establishment's layout and operations.