Reservation and Transportation Ticket Agents and Travel Clerks typically perform the following tasks: 1. Assist customers in making travel arrangements, such as booking flights, trains, buses, and accommodations. 2. Provide information on transportation schedules, routes, rates, and availability of services. 3. Sell tickets for transportation and accommodations, process payments, and issue boarding passes or tickets. 4. Make reservations and confirmations for customers, including changes to existing bookings. 5. Answer inquiries from customers regarding travel plans, regulations, and local attractions. 6. Handle customer complaints and provide solutions when issues arise during travel. 7. Keep records of transactions, interactions with customers, and maintain accurate inventory of available seats or rooms. 8. Coordinate with other departments or agencies to ensure smooth travel experiences for customers. 9. Stay updated on changes in travel regulations, fares, and company policies. 10. Promote and sell travel-related products and services to enhance the customer's experience. Overall, their role involves assisting customers with travel plans, ensuring smooth transactions, providing excellent customer service, and staying informed about travel industry trends.
This income data is sourced from the May 2023 Occupational Employment and Wage Statistics (OEWS) survey. The dataset is updated annually.
Annual Pay Distribution | Salary |
|---|---|
10th percentile | $32,340.00 |
25th percentile | $32,410.00 |
median (50th percentile) | $41,480.00 |
75th percentile | $63,580.00 |
90th percentile | $80,220.00 |
Hourly Pay Distribution | Hourly Rate |
|---|---|
10th percentile | $15.55 |
25th percentile | $15.58 |
median (50th percentile) | $19.94 |
75th percentile | $30.57 |
90th percentile | $38.57 |
To become a Reservation and Transportation Ticket Agent or Travel Clerk, typically a high school diploma or equivalent is required, though some employers may prefer candidates with post-secondary education such as an associate's degree. These professionals need strong communication and customer service skills along with familiarity with computer systems. While formal education beyond high school is not always mandatory, completing relevant courses in travel and tourism can be beneficial. Training for Reservation and Transportation Ticket Agents and Travel Clerks usually involves on-the-job instruction provided by the employer. This training covers specific booking procedures, ticketing systems, customer service protocols, and industry regulations. New hires often shadow experienced agents to learn about reservation processes, ticket issuance, and handling customer inquiries. Additionally, they may receive instruction on using reservation software and understanding different travel products and services. Ongoing training may also be provided to keep agents updated on industry trends and changes.