First-Line Supervisors of Non-Retail Sales Workers

First-Line Supervisors of Non-Retail Sales Workers oversee and coordinate the activities of sales workers involved in selling products or services to businesses. Their job description typically includes assigning tasks, setting sales goals, monitoring sales performance, providing training and guidance to sales staff, resolving customer complaints, analyzing sales data, developing sales strategies, and collaborating with other departments to ensure effective sales operations.

Education / Training

First-Line Supervisors of Non-Retail Sales Workers typically need a combination of education, work experience, and on-the-job training to qualify for the role. While most employers prefer candidates with a bachelor's degree in business administration or a related field, some may consider individuals with an associate's degree or significant work experience in sales. High school diploma or equivalent is typically required for this position, but completing college education can enhance advancement opportunities and skillset. In the next paragraph, typical training for First-Line Supervisors of Non-Retail Sales Workers involves familiarizing themselves with company policies and procedures, learning effective sales techniques, understanding the products or services being sold, developing leadership and communication skills, and gaining knowledge of relevant software and tools used in sales management. This training often occurs through on-the-job training, mentoring by experienced supervisors, workshops, seminars, and possibly external courses to enhance specific skills.