Correspondence Clerks

Correspondence clerks typically perform the following duties: 1. Receive, process, and respond to a variety of written or verbal communications. 2. Maintain records of incoming and outgoing correspondence. 3. Sort and distribute incoming mail. 4. Prepare outgoing mail for delivery. 5. Draft routine correspondence such as form letters or replies to inquiries. 6. File and retrieve correspondence and other documents. 7. Update and maintain databases and filing systems. 8. Handle requests for information and other inquiries. 9. Communicate with customers, employees, or other individuals to answer questions and provide assistance. 10. Follow organizational procedures and guidelines when handling correspondence. Their responsibilities may vary depending on the organization they work for.

Education / Training

Correspondence Clerks typically need a high school diploma or equivalent to qualify for entry-level positions. While not always mandatory, some employers may prefer candidates with some college coursework or an associate degree. On-the-job training is common for this role, where new hires learn how to use specific software and systems for handling correspondence tasks efficiently. However, having strong written communication skills, attention to detail, and proficiency in basic office software applications are essential for success in this position. Training for Correspondence Clerks usually involves familiarizing employees with company-specific guidelines for managing incoming and outgoing correspondence, including emails, letters, and other forms of communication. This training may cover proper formatting, tone, and language conventions for different types of correspondence, as well as instruction on using any specialized software tools or databases required for the job. Additionally, employees may receive guidance on time management, prioritization of tasks, and maintaining confidentiality when handling sensitive information.